The Emergency Clinic

The Oulu Region Joint Emergency Clinic treats illnesses and injuries, which, if not treated within 24 hours or on weekends, would pose a significant health risk. Children under 16 years of age must seek help at the OYS Paediatric and Youth Emergency Department.

Call medical helpline before arriving

Before going to the emergency clinic, you should ALWAYS contact the Medical Helpline either by calling the toll-free number 116 117 or by contacting the chat service. Go to the Medical Helpline chat service.

In order to use the service you need online banking codes or a mobile certificate. The Medical Helpline conducts an initial assessment of the need for care over the phone and provides instructions if necessary. In an emergency, always call 112.

If you have received a referral from primary health care or occupational health services, you can come to the emergency clinic without calling the Medical Helpline.

All arrivals to the emergency clinic will be assessed for need and urgency of care upon arrival. After the assessment of the need for care, the treatment will continue either 1) at the emergency clinic or 2) during office hours through the health services in your own area. Alternatively, if no treatment is needed, the necessary advice and guidance will be provided during the emergency clinic visit.

Visiting address

The Oulu Region Joint Emergency Clinic is located in Oulu university Hospital, building B, first floor ( Kajaanintie 50, 90220 Oulu).

You can find maps and parking spaces in the hospital map service. Go to Guides and Maps.

Additional Information to Support Your Visit to the Joint Emergency Clinic

If a person remains in the joint emergency clinic for treatment, the treatment will take place according to estimated urgency, not in the order of arrival. After waiting, the patient will be examined by a doctor or nurse. After the examination, the necessary additional examinations and treatment procedures will be carried out.

Depending on the situation, the patient will either stay in the hospital for further treatment or return home.

A summary of the emergency clinic’s treatment process is available on the Health Village website. Read more about what happens at the emergency department at the Health Village Emergency Hub. 

Family Members and Accompanying Persons

Family members cannot come to the emergency clinic with the patient. A family member will be given the number of the customer service secretary when the patient arrives, through which the family members can inquire about their family member’s well-being.

The exception is patients, who cannot understand treatment decisions without assistance, as well as emergency patients whose condition is serious, including for example, a risk of death.

Inquiries from patients, relatives and care institutions

Customer service secretary +358 8 315 2688